Services >> Internet & Website Solutions

strategic planning

This is our way of approaching the site design to identify key business goals and customer needs. We define your vision for an interactive experience. We get to the heart of your brand. We identify measurable goals and a plan of attack. Then we develop a roadmap to take your site to the next level.

analytics & customer research

Decisions about sites shouldn’t be made on gut feelings. We give you facts to make the best possible choices. Our customer research breaks down to the qualitative and quantitative (including things like preference testing, one-on-one interviews, ethnographics, usability testing, syndicated data, online surveys and site analytics) so you have a full picture of what your customers want.

information architecture

The best site architecture comes from understanding the site’s purpose and the people using it. Once we determine your audience, we find out what they want from your site. We create personas to decide on the best navigation, content and function. And our site architecture is always tested so it addresses all three. It’s about designing a site that addresses your customers’ needs so you see real results.

web design & development

From where our agency was born. Our team of information architects, designers, copywriters and developers work together to create websites that are useful and usable. We approach our design from your customer’s perspective. We keep the business and the brand in mind. We keep the customers up front. We take that and create beautiful, practical sites giving your customers true brand interaction.

content management & technology solutions

Your customers are only aware of technology when something goes wrong. So we work with your internal IT team to make sure customers interact seamlessly with your applications. We give you tools to improve internal content publishing, which lowers your costs. Our technical directors work closely with our designers to create technology that integrates with your current systems and enhances the online experience. Then our quality assurance team puts the solutions to the test. After all, customers shouldn’t realize the technology is there.

quality assurance

The best testing strategy comes from understanding your pain points. Our team of quality assurance specialists design testing plans that focus on your most valuable assets: brand reputation, customer confidence, perception of quality for your products and services. We guard them all jealously.  And we use a systematic testing approach, and mix in a lot of flexibility so that your project requirements are met.